IT In Context: A Relational Approach To Understanding Users' Responses To Enterprise Information Systems

This study aims to examine how users respond to a newly implemented enterprise information system. In doing so, a relational perspective of human agency is proposed. A relational perspective to agency emphasises the relationship between actors and their environment, and views actors in multiple sociotemporal contexts, with varied orientations toward past practices, present contingencies, and future possibilities. The study utilised semi-structured interviews with participants from the project management, the IT department, and the functional business units. Findings of the study illustrate how structures at different levels interact with agency to produce practices that influence the project of ITendorsed organizational change.